Our IoT Platform, Otis ONE?

Experience connected service, powered by the internet of things

Coming soon

Personalize your service experience using smart, internet of things (IoT) technology, Otis ONE brings you and your passengers the next generation of service. With 24/7 real-time, connected service combined with our foundational historic data your elevator experience will be transformed as you receive new insights. Transparent, Proactive, Actionable: this is Otis ONE.

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Transparent information

Information on demand

Important questions deserve quick answers, and we¡¯ve made instant access a priority. Our exclusive customer portal is updated in real time so you can track service delivery, view equipment data and communicate with your extended service team on demand.

Proactive communications

Turning data into action

Our primary goal is to minimize disruption in your day. With ¡°heartbeat¡± monitoring, we track the pulse of your equipment, so you don¡¯t have to worry about a shutdown. With our proactive insights, we communicate issues early and notify you of unexpected shutdowns and service restoration in real-time, so you can inform your tenants and keep everyone¡¯s day right on track.

Actionable insights

Eliminating surprises

Whether you have a dozen tenants or thousands traveling through your building, every elevator journey sends a message. Actionable data helps you benchmark elevator performance, reduce unplanned shutdowns and prolong your investment for the future.


Connected Technology

Our connected elevators share data on vital system components including doors, controller information and more to assess portfolio health and make intelligent recommendations for greater uptime.


Intelligent Learning

Our intelligent products make use of machine learning to identify potential problems early and avoid unscheduled shutdowns.


Active monitoring

Data flows from connected units in real time allowing Otis ONE experts to monitor equipment health and schedule service calls when necessary.

Software enabled service

Ready for tomorrow and beyond

Like technology ecosystems before it, the Otis ONE platform is designed to evolve. Powered by the internet of things, machine learning and cloud connectivity, future updates are only a download away. And as we invest in more tools, services and functionality, you can select from a menu of add-ons that make sense for your building and needs.

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